What do I do if the proof of no claims discount is showing the wrong amount?

We calculate your no claims discount entitlement based on the no claims discount you had when you first took out your policy. If you have made a claim during the year or if a previous claim has been settled, then your no claims discount could be affected.

You will only receive an extra years no claims discount entitlement if you remain claim free for a whole year from the start date of your policy.

If you cancel your policy before the expiry date then you won’t receive a full years no claims discount.

If you want to query your no claims discount entitlement please call Customer Services on the number shown in the ‘Contact Us’ link on this website, in your My Account or in your main policy documents.