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Vandalism Promise

Vandalism Promise

Car Insurance

Cover if your car suffers damage caused by vandalism

What it covers

  • Your insurer will refund the cost of your excess

Things to think about

  • You must report the incident to the police and provide your insurer with the crime reference number
  • The damage wasn't caused by another vehicle
  • The car must have been parked and unattended at the time the damage was caused
  • Vandalism is defined as malicious damage to the car (other than by fire, theft or attempted theft)

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We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.