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Call us

Please log in to your ‘My Account’  in the first instance if you need to view or manage your policy. Our webchat team will also be available to help once you have logged in.

You can still contact us by phone, see details below.

Relay UK

We welcome calls from the Relay UK Service. If you want to communicate with one of our representatives add 18001 before the number you require. Please be advised that there may be slighter longer waiting times than usual. For more information on Relay UK please click here.

New Quotes: 0344 871 0099

Customer Service: 0344 412 2118

Renewing Your Policy: 0344 412 2115

Open Monday to Friday 8am-8pm; Saturday 8am-6pm; Sunday 10am-4pm

Claims Helpline: 0344 412 2127

RAC Breakdown: 0330 332 8468

Windscreen Repair: 0330 018 3242

Open 24 hours a day

New Quotes: 0344 871 5035

Customer Service: 0344 412 2124

Renewing Your Policy: 0344 412 2117

Open Monday to Friday 8am-8pm; Saturday 8am-6pm; Sunday 10am-4pm

Claims Helpline: 0344 412 2129

RAC Breakdown: 0800 072 3898

Windscreen Repair: 0330 018 3242

Open 24 hours a day

Customer Service: 0344 412 2123

Open Monday to Friday 8am-8pm; Saturday 8am-6pm; Sunday 10am-4pm

Claims Helpline: 0344 412 2128

Family Legal Protection Helpline: 0344 412 2109

Home Emergency Assistance: 0344 854 9820

Open 24 hours a day

Please note, Budget Insurance no longer offer Life Insurance or Critical Illness. If you are an existing customer, your cover and any claim you might have aren’t affected.

If you have any questions, please feel free to get in touch:

General enquiries: 0330 018 8806

Claims: 0330 018 8692

  • Eligibility check queries: 0800 432 0142 or support@aro.co.uk
  • Queries once you have your loan: Please contact your lender directly; lender details can be found within your Credit Agreement.
Notify us of the death of a policyholder

We understand that losing someone is one of the most difficult times you’ll have to face.

If the person who has passed away is a customer of ours, please notify us as soon as possible by calling us on the number shown below:

Car Insurance:  0344 412 2118
Van Insurance:  0344 412 2124
Home insurance:  0344 412 2123

Open Monday to Friday 8am-8pm; Saturday 8am-6pm; Sunday 10am-4pm

We have also created a useful guide to help you through the next steps, along with a useful checklist for you to download if you wish.

Read our guide to bereavement next steps

Read our Bereavement Checklist

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.